FAQ

How Can I Make a Reservation

You can receive an online price quote from www.tcicarrental.com and complete your reservation in a couple simple step.Note that you will receive more economical prices in case you reserve early. You can make reservation 7/24 at any time by calling our reservation center at +44 7889 525908 . You can also request price quote and vehicle offer by mailing to info@tcicarrental.com

How Can I Pick Up The Car

You reservation is immediately communicated to relevant office and the most suitable TCI CARRENTAL's car for you is prepared. It is enough to visit the office with your reservation details.

How Can I Return The Car

It will be enough for you to visit the station that you have selected in advance with the car at the end of your renting period. You can deliver the car to any TCI CARRENTAL station you want. However please ask the one-way direction fee to be applied in case the pick up station and return station are located in different cities. You can contact with our authorized representatives by calling the phone number that was given to you for any question and problem that you might have throughout the rental period.

Would I Certainly Receive The Car That I Reserved ?

Reservations are made as group based and therefore no brand guarantee is given. If there is not any available car in the group, for which you made a reservation, a car from a higher segment will be rented at the same price.

What Are Required to Sign The Agreement?

Your driver’s license (if you are coming from abroad, you must also present your passport), your credit card, address and phone details are written to the agreement by our staff. You must certainly ask for a copy of the signed rental agreement, which indicates the amount of rent and deposit that you have paid.

Can I Rent a Car With a Credit Card That was Issued for Another Person?

Your driver’s license (if you are coming from abroad, you must also present your passport), your credit Unfortunately, you cannot rent a car with the credit card of another person. The credit card holder must certainly be with you in the office when renting the car.

Can My Friends Drive The Car ?

The car can only be driven by any person other than the person that has rented the car, in case driver's license details of additional drivers are indicated in the rental agreement and relevant additional driver fee is paid. Otherwise and/or in case of any accident, all assurances will be deemed void and both the renting person and the driver will be held individually and jointly responsible.

Are There Mileage Limits in Your Car ?

In case of daily rents, there is not any restriction on mileage. Mileage limit is applied for monthly car rentals. For more details, please contact with our reservation center.

What is Your Pricing Policy ?

We have a dynamic and varying price policy, depending on the demand and intensity in the relevant region

In Case Of A Traffic Fine, How It Must Be Paid ?

If traffic fine is imposed to a Turkish Republic ID, the driver of the car must pay it. In case traffic fine is registered to the license plate, it is paid as discounted as soon as the fine is notified to us and then the amount is charged to the credit card of our customer. Simultaneously, the service fee applicable for the traffic fine is also charged.

In Case Of A Traffic Accident, Do You Charge For The Days, During Which The Car Is Repaired ?

No, we don't. However the car must not be driven under the influence of alcohol or drugs or legal speed limits must not be exceeded. Otherwise the driver shall be held responsible for all damages. In case of any accident, an accident, theft and alcohol measurement reports must be received by applying to the closest police or gendarmerie station without changing location the car. Otherwise all purchased invoices will be deemed void and all damages that have occurred, including pecuniary and non-pecuniary losses of third parties, will be compensated by the person that has rented the car

What Must I Do In Case Of An Accident ?

You must apply to the closest police or gendarmerie station without changing location of the car and call TCI CARRENTAL Full Support Line at +44 7889 525908

During The Maintenance, Does TCI Provide Any Replacement Car ?

During the maintenance or damage, TCI CARRENTAL provides an equivalent or higher segment car to your service as soon as possible.